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Internet Online Orders - Cancellation rights


Internet Orders - Right to Cancel


You have the right to cancel this contract within 14 days without given any reasons.

Items manufactured to customer specification cannot be returned unless faulty or not as described.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession on the last goods.

To exercise the right to cancel you must inform Rembrand Timber Limited, Shielhill Wood, Tealing, Dundee DD4 0PW, Email sales@rembrandtimber.com of your decision  to cancel this contract bvy a clear statement (eg letter sent by recorded delivery post, or an email.)

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.)

We may make deduction for the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a)  14 days after the day we receive back from you any goods supplied, or

(b)  (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)  If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the goods back.

You shall not send back the goods or hand them over to us without undue delay and in the event not later than 14 days from the day on which you communicate your cancellation from this contract to us.  The deadline is met if you send back the goods before the 14 days has expired.

You will have to bear the direct costs of returning the goods.  This cost may be high depending on the dimensions and weight of the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.