Distance Selling Contracts (Internet Orders)
Rembrand Timber Limited will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Rembrand Timber we may be unable to deliver. In such circumstances Rembrand Timber will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery.
Items are usually dispatched within 48 hours (stock permitting). The majority of orders will be delivered within 3-4 working days (excluding weekends and Bank Holidays) on our own fleet of vehicles.
We try to make sure that the main construction products on the website are available in all stores at all times. If any items you order are not available we will use the telephone or email details you have provided to contact you and let you know when the products will be in stock again, and discuss how you wish to proceed.
As soon as the order has been processed you will receive an e-mail from one of our sales team to confirm the date and an approximate delivery time for your order.
Collect from Store
We can look out your order and have it waiting ready for collection at your local branch. You will receive an e-mail to let you know when the order is ready to collect, all you need to bring with you is your order confirmation or confirmation number.
Deliveries normally occur between 8am and 5pm. Tthe exact timing of delivery cannot be specified.
• Delivery cannot be guaranteed if there is no one available to assist with offload and receipt of goods.
• We will deliver to site provided that there is a suitable road to the point where delivery is requested. If no such road exists delivery will be made to the nearest point at which, in the driver’s opinion, the vehicle can safely and lawfully unload.
• Unless otherwise stated, all deliveries will be made direct to the nearest convenient hard standing (or area of cover provided that this can be done safely and without causing damage). We are not responsible for any additional lifting or carrying of your goods.
• If you can't be present for the delivery, we can leave the goods and post your invoice as long as :-
• there is a suitable place to leave goods e.g. garage
• the goods do not require assistance unloading e.g. railway sleepers.
If you wish to use this service then please put as much information as you can in the delivery instructions. Please note we will not be responsible for the goods after delivery if they have been left according to your instructions.
Rembrand Timber Limited deliver to all areas in mainland Scotland except some rural highlands and islands areas. Please contact head office on 01382 323200 should you wish to place an order for delivery outwith mainland Scotland and we can discuss delivery options and charges.
Faulty, Misdescribed or Damaged Goods
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us. For full details of our complaints policy please contact us.
To arrange for the product to be collected email email@example.com or telephone 01382 323200 with your order number and details of the product to be returned. We will either provide a replacement or process a refund.
You can also choose to return the product to your local store, with proof of purchase, for a full refund including delivery charge. All refunds will be made to the account used to purchase the product.
We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
Internet Orders - Right to Cancel
You have the right to cancel this contract within 14 days without given any reasons. Items manufactured to customer specification cannot be returned unless faulty or not as described.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession on the last goods.
To exercise the right to cancel you must inform Rembrand Timber Limited, Shielhill Wood, Tealing, Dundee DD4 0PW, Email firstname.lastname@example.org of your decision to cancel this contract bvy a clear statement (eg letter sent by recorded delivery post, or an email.)
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.)
We may make deduction for the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back.
You shall not send back the goods or hand them over to us without undue delay and in the event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the 14 days has expired.
You will have to bear the direct costs of returning the goods. This cost may be high depending on the dimensions and weight of the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.